1. Introduction

Bacca is the first AI-native Site Reliability Engineer (SRE) to supercharge your on-call shift, offering a fundamentally different approach from legacy incident management tools. Seamlessly integrated with your existing operational tools, bacca proactively troubleshoots incoming alerts, streamlines incident handling process, and unlocks actionable insights through periodic reports – driving organic adoption through immediate engineering value rather than process overheads. Just like an experienced engineer, bacca continuously learns from the institutional knowledge specific to your environment to root cause incidents with precision. Proven to reduce incident MTTR by 55% in established companies, bacca is the perfect partner for top engineering teams, freeing up valuable engineering resources from operation toils so you can focus more on innovation over operations.

2. Key Functionalities

2.1 Alert Auto Respond

2.1.1 Alert Reaction

2.1.2 Historical Alert Context

2.1.3 Alert Linking

2.1.4 Auto-Generated Playbook

2.1.5 Root Cause Labeling

2.1.6 Watching Realtime Metric

2.1.7 Root Cause Investigation

2.2 Incident Management

2.2.1 Incident Declaration

2.2.2 Incident Communication

2.2.3 Incident Summarization

2.2.4 Auto-link Relevant Alerts

2.2.5 Freeform Investigation

2.2.6 Track Action Items

2.2.7 Find Similar Incidents